Brand Management
FRIDAI Insights
Reply Settings
Multi-Platform Integration
Free Quota
FRIDAI Chat Guide
AI Knowledge Base
Connect Claude or Codex to your AI rules
Notebook Writing Guide
Comment Management
Auto Post
If Your Account Is Suspended
Message Center
Booking System
Social Patrol
Integrations
Interactive Tools
Customer Management
Account Management
Learn how to fine-tune AI reply behavior
Reply Settings lets you fine-tune AI reply behavior, including reply frequency, time periods, human takeover, follow-up messages, and more: • DM Rate Limit: Set maximum replies per user within a time period • Reply Probability: Set the probability of AI replying (0%-100%) • AI Quiet Hours: Set times when AI won't reply (e.g., late night) • AI Read Receipts: AI automatically judges if a message needs a reply • Skip Friends: Add friends to a skip list so AI won't auto-reply to them • Human Takeover Detection: AI pauses when a human is actively replying • Simulated Typing Speed: AI adds a delay before replying to mimic human typing • Split Messages: AI sends replies in segments like a human would • Auto Follow-up: AI sends follow-up messages if users don't respond • Spam Filter: AI filters out messages unrelated to your business • Golden Rules Auto-Learning: AI learns tone and style from your approved replies
Use Cases
Scenario 1: Control reply frequency
You want AI to not reply too frequently to the same user. Enable DM rate limit and set a reasonable maximum, making AI's reply pace more natural.
Scenario 2: Set quiet hours
You don't want AI replying to customers late at night. Enable AI Quiet Hours and set rest periods, e.g., 10 PM to 8 AM.
Scenario 3: Human collaboration
You occasionally need to reply to customers yourself. Enable human takeover detection, and AI will automatically pause when you're actively replying.
Important Notes
Each feature in Reply Settings can be toggled independently. Make sure to check settings for both Chat and Social separately.
Pro Tips
• Adjust settings based on brand needs — Chat (DM) and Social (comments) reply settings are independent
• Combine rate limit with reply probability to make AI behavior more human-like