Notebook Writing Guide

Every section should use declarative sentences with complete cause and effect. Conditional sentences must be complete — every "if" needs a "then". Connectors like "because...therefore..." must be written in full.

The notebook is like giving instructions to an employee. Use "you" when speaking to AI, and pick one consistent term for customers. Once chosen, stick with it throughout.

Every concept needs sufficient background: Who is the brand, What it does, Where it's located, How things work, When things happen, Why they matter. Missing any aspect, and AI may fabricate answers to fill the gap.

FRIDAI reads notebooks through semantic understanding. Decorative symbols and formatting are just noise. Avoid emojis, dividers, tables, headers, and markdown formatting.

FRIDAI understands common slang, but custom brand terminology is different. Simple test: if you can't find a consistent definition on Google, FRIDAI won't understand it either.

AI treats each different word as a different concept. If you use "customer," "consumer," and "buyer" interchangeably, AI may think these are three different roles.

The notebook tone should be direct and clear, like giving instructions to your staff. Avoid formal bureaucratic language — AI finds it harder to extract key points from overly formal text.

Don't repeat the same thing in different ways. AI treats each paragraph as a separate instruction. Slight wording differences create confusion. Say it once, put all related details in one paragraph.

If two instructions contradict each other, AI gets stuck. The solution is to consolidate conflicting requirements into one coherent description so AI sees the complete picture at a glance.

Include a section describing your typical customers. With customer profiles, AI can tailor responses to match real situations. The better AI understands your customers, the more effectively it can communicate.

Telling AI only what NOT to do leaves it without direction. Every "don't do this" should be paired with "do this instead" — what to do and what to say in that situation.

"Appropriately," "try to," "some," "often," "most" — these vague words leave gray areas. The more specific you write, the less room AI has for improvisation.

The best AI isn't one that handles everything alone, but one that collaborates perfectly with humans. Draw clear boundaries: what AI handles, what humans handle, when and how to transfer.

Customers often chat about unrelated topics. Without instructions, AI might just go along. Tell AI exactly how to steer conversations back, ideally with specific example scripts.

Stuffing multiple conditions into one sentence makes AI likely to miss some. Break them down: describe each condition separately, then explain what to do when all are met, and what to do when they're not.

"You can't not reply" really means "you must reply." Humans understand the nuance, but AI easily gets confused. Use positive statements directly.