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Learn how to analyze AI customer service performance
View interaction data from the past 30 days, including message volume trends, user activity analysis, and key metric changes, helping you understand how your AI customer service is actually performing. Data covers the past 30 days — we recommend recording key data regularly for long-term tracking.
Use Cases
Scenario 1: Monthly performance review
At the beginning of each month, check the previous month's message volume changes and user interaction trends to evaluate if AI customer service performance meets expectations and identify areas for optimization.
Scenario 2: Campaign effectiveness tracking
After a social media campaign, you want to know if interactions significantly increased. Use the trend charts in Insights to quickly compare data before and after the campaign.
Pro Tips
• Record key data regularly for long-term tracking
• Compare with your campaign calendar to better understand which activities drive the most engagement