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Learn how to connect e-commerce platforms
Connect your Shopify store so AI customer service can instantly query products, orders, and logistics information, providing customers with more complete shopping assistance.
Use Cases
Scenario 1: Automated order inquiries
A customer messages on Instagram asking about order shipment status. After connecting the e-commerce platform, AI can directly query order information and reply — no human intervention needed.
Scenario 2: Product recommendations
When customers ask for product recommendations, AI can use product data from your e-commerce platform to suggest options that match their needs.
Important Notes
Connecting requires providing your e-commerce platform's API key or authorization. Make sure you have admin access to the e-commerce account.
Pro Tips
• Currently supports Shopify